Tip!

Click on the category below, or if you're not sure use the Search Box in the top righthand corner by typing in some text (e.g. type in "site assessment forms" to find the HERS portfolio site assessment forms; type in ecs to find information on ECS HE version H&S test and ECS card ordering procedure; type in "registering" to find the form for registering an organisation to HERS)

HEA - UCCG

Licence Condition 52 (SLC 52) which should be read in conjunction with the CiC CoP

A list of how to complain to each DNO in the UK. The HEA commissioned a non-technical person to review each DNOs website in Oct 2015 and set out the prcoess of how to complain. This is the mandatory first step in any issues encountered with the new Competition in Connections Code of Practice. The DNO Complaints Procedure is also rated for ease of access and use. 

Procedures of how to complain to each DNO in the UK, together with a lay person's assessment of ease of use